What is your cancellation policy?
All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!
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How do I cancel my order?
All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. Tracking information may not be immediately available after your order is placed. You will receive a shipping confirmation update with track
How do I start a return?
All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!. Exchanges will need to be done within 30 days of receiving the item. The bu
What's your return policy?
All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!Our return policy allows returns or exchanges for unopened products in their
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Changes to the shipping a
What do I do if my item(s) arrives damaged?
We're sorry your item(s) have damage!. Some items break during shipment. We'll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team immediately for further assistance. Include your order number, full name, and a photo of the item received and the name of the missing item(s).
My order was marked delivered but it's not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Where do you ship from?
Los Angeles, California
Shipping Information
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 4-8 business day after you order. *NOTE: These timelines do not apply during restocks, new releases & spe
Why can't you ship to my address?
Sometimes, you might receive an error message indicating that we can't ship to your address. The error message may say something like this: "Your cart has been updated and the items you added can't be shipped to your address. Remove items to complete